Privacy Policy

Overview

At Revive House Design ("Revive House Design", "we", "our" or "us"), we value the trust you place in us when you share your information. This Privacy Policy describes the personal information we collect through revivehousedesign.com (the "Site") and in the course of providing our home renovation and upgrade services, how we use and share it, and the choices available to you.

This policy applies to information collected online through the Site and through related communications such as email, phone calls and newsletters. By using the Site or sharing your information with us, you acknowledge the practices described here.

Personal Information We Collect

The information we collect depends on how you interact with us. It may include:

• Identity and contact information, such as your name, email address and phone number.
• Project details, such as the services you're interested in, information about your property, your design preferences and any photos or descriptions you choose to send.
• Newsletter information, such as your email address, name and the topics you'd like to hear about.
• Communication records, including messages you send us and notes from conversations about your project.
• Feedback, such as reasons you share when unsubscribing, survey responses or reviews.

We ask that you do not send sensitive personal information, such as bank account details or government identification numbers, through the Site's forms or by email.

Information Collected Automatically

When you browse the Site, certain information is collected automatically by our systems and service providers, such as:

• Device and browser details, including browser type, operating system and screen size.
• Your IP address and an approximate location based on it.
• Pages visited, time spent on pages, links clicked and the site that referred you.
• Information gathered by cookies, pixels and similar technologies.

How We Use Personal Information

We use personal information for purposes that include:

• Responding to you, including answering questions, arranging consultations and preparing proposals.
• Delivering services, including planning, scheduling, completing and following up on renovation work.
• Customer care, including handling feedback, warranty questions and service requests.
• Newsletters and updates that you have chosen to receive.
• Improving our Site and services, including understanding which content is helpful and how visitors navigate the Site.
• Protecting our business and visitors, including preventing fraud, spam and misuse of the Site.
• Meeting legal obligations and enforcing our Terms & Conditions.

Cookies and Tracking Technologies

We and our service providers may use cookies and similar technologies to keep the Site running smoothly, remember your preferences and understand how the Site is used. Some content, such as fonts, design libraries and embedded maps, is delivered by third-party providers that may collect information according to their own policies.

Most browsers let you block or delete cookies. If you choose to do so, some parts of the Site may not work as intended. You may also be able to use browser settings or tools to limit tracking.

When We Share Information

We respect your information and do not sell it. We may share personal information in these limited situations:

• Vendors and service providers that support our operations, such as hosting, email, newsletter delivery, scheduling and analytics, who are permitted to use the information only to perform services for us.
• Contractors and installation partners who help complete your project, limited to the details they need.
• Financing and warranty partners, only when you ask us to introduce you or share details with them.
• Legal requirements, when we believe disclosure is required by law, regulation or legal process, or is needed to protect rights, property or safety.
• Business changes, such as a merger, acquisition or transfer of assets, where personal information may be among the transferred assets.
• With your consent, in any other situation where you've asked us to share your information.

Email Newsletter

When you subscribe, we'll send you design ideas, home care advice, new articles and occasional news about our services. Every newsletter includes a way to unsubscribe, and you can also opt out anytime through our unsubscribe page. Unsubscribing from the newsletter will not stop service-related messages about an inquiry or project you have with us.

How Long We Keep Information

We retain personal information for as long as needed to fulfill the purposes described in this policy, such as providing services, maintaining project and warranty records, resolving disputes and meeting legal and accounting requirements. When we no longer need it, we securely delete or de-identify it.

Keeping Information Secure

We use reasonable physical, technical and organizational measures to help protect personal information against unauthorized access, loss, misuse or alteration. These measures include limiting access to those who need it and working with reputable service providers. No system is perfectly secure, however, so we cannot guarantee the security of information transmitted to us online.

Your Choices and Rights

Depending on applicable law, you may be able to:

• Request a copy of the personal information we hold about you.
• Ask us to update or correct your information.
• Ask us to delete your information, subject to certain exceptions.
• Withdraw consent where we rely on it.
• Opt out of marketing emails at any time.

To make a request, contact us using the details below. We may ask for information to verify your identity before acting on a request. We will not treat you differently for exercising your privacy choices.

Links to Other Sites

The Site may link to websites and services operated by others, such as social media platforms and mapping services. Their privacy practices are their own, and we encourage you to review their policies. We are not responsible for the content or practices of third-party sites.

Children

The Site is designed for adults and is not intended for children. We do not knowingly collect personal information from children. If you believe a child has shared personal information with us, please contact us so we can remove it.

Updates to This Policy

We may revise this Privacy Policy as our services, technology or legal obligations change. The current version will always be posted on this page. Please check back from time to time. Continuing to use the Site after an update means you accept the revised policy.

How to Contact Us

For questions, requests or concerns about this Privacy Policy or our privacy practices, please get in touch: